Terms of Service

Agreement

These Terms of Service (“Terms”) govern access to and use of the Twain platform operated by Twain Club LLC, a Connecticut limited liability company (“Twain,” “we,” or “us”). By using the platform, you (a Club, an authorized administrator, or a member of a Club) agree to these Terms.

What Twain provides

Twain is a multi-tenant software platform that private membership clubs use to manage member operations: dining and event management, communications, governance, reciprocity, payments, and related workflows. Each Club controls its own data and authorizes Twain to act on its behalf within the platform.

Accounts and access

Access is granted through accounts created by a Club’s authorized administrator (a “GM” or equivalent role). Members access the member portal under their own credentials. Account holders are responsible for safeguarding their credentials and for all activity under their account.

Acceptable use

• Don’t use the platform to send unlawful, harassing, or unsolicited communications.
• Don’t reverse-engineer, scrape, or attempt to circumvent access controls.
• Don’t use the platform to send communications to people who have not opted in.
• Don’t introduce malware or interfere with platform availability.

Communications and consent

Clubs are responsible for ensuring members have provided appropriate consent for the messages the Club sends. Twain provides opt-out infrastructure (STOP keywords for SMS, RFC 8058 one-click unsubscribe for email) that operates regardless of Club configuration. See our SMS Communications policy.

Payments

The platform integrates with payment processors (Stripe, Square, and others). Card data is handled by those processors and never stored on Twain’s servers. Disputes regarding charges should be raised with the relevant Club; Twain assists with reconciliation but is not the merchant of record for member transactions.

Reciprocity

Twain facilitates reciprocal-club introductions and visit coordination among Clubs. Letters of introduction generated by the platform are courtesy documents; the receiving Club retains full discretion over admission and conduct rules. Inter-club financial settlement is between the Clubs.

Intellectual property

The Twain platform, including its software, design, and trade names, is the property of Twain Club LLC. Clubs retain all rights to their own data and content uploaded to the platform.

Service availability

We work to keep the platform available and functioning. The platform is provided as is, without warranty of uninterrupted availability. We may schedule maintenance or implement security and performance updates on reasonable notice.

Limitation of liability

To the fullest extent permitted by law, Twain Club LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform. Aggregate liability for any direct damages is limited to the fees paid by the Club to Twain in the 12 months preceding the claim.

Termination

A Club may terminate its use of the platform on the notice provided in its master subscription agreement. We may suspend or terminate accounts that materially breach these Terms.

Governing law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Hartford County, Connecticut.

Changes

We may update these Terms from time to time. Material changes will be communicated to Clubs and reflected by an updated “Last updated” date.

Contact

Twain Club LLC · Connecticut, United States
legal@twain.club