SMS Communications
Last updated: May 2026
Want to opt in to text alerts?
Use the public sign-up form at twain.club/sms-opt-in. Members already in a Twain-powered club can also toggle SMS on or off in their member portal’s communication preferences.
Who sends these messages
Twain Club LLC (Connecticut) operates Twain, a software platform used by private membership clubs to manage their operations and communicate with their members. Each club using Twain authorizes the platform to send SMS messages on the club’s behalf to members who have opted in.
Messages will identify both the club and Twain (e.g. “Twain · The Hartford Club: …”).
What kinds of messages
SMS from Twain is transactional and account-related only. Members who opt in receive messages tied to their own account activity:
- Dining reservation reminders, confirmations, and changes
- Event RSVP confirmations
- Reciprocal-club visit confirmations
- Ballot and governance reminders the Club is required to send
- Billing and payment receipts
We do not send promotional or marketing SMSthrough this number. Promotional communication from the Club (newsletters, event invitations, member offers) is delivered by email only.
How often
Frequency varies by member and depends on the member’s own activity (reservations made, events RSVP’d, ballots open). Typical members receive 1 to 3 SMS per week. Members can disable SMS in their portal preferences at any time.
Sample messages
- “Twain · The Hartford Club: reminder, your dining reservation is tonight 7:30 PM, party of 2. Reply STOP to opt out.”
- “Twain · Your RSVP for Spring Wine Tasting Mar 22 is confirmed. Reply STOP to opt out.”
- “Twain · Reciprocity update: your visit to Detroit Athletic Club Mar 15-17 is approved. Reply STOP to opt out.”
- “Twain · The Hartford Club: payment of $123.00 received, thank you. Reply STOP to opt out.”
Opting in
Members opt in to SMS by toggling the Text messages preference in their member portal at app.twain.club/portal/profile/communications, or by replying to a club’s explicit invitation message. Each club can choose which message categories require opt-in beyond the platform default.
Opting out
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to immediately stop all SMS from Twain. You will receive one confirmation message and no further SMS.
To opt out of a specific list (rather than all SMS), use the short link or the toggle in your member portal.
Help
Reply HELP to any message to receive sender identity and contact information. For other questions, contact support@twain.club.
Carrier and rate notice
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.