Built inside a club. Not in a boardroom.
The Hartford Club has run since 1873. The software running it had not aged so gracefully. The old system was on-premises, not cloud — which meant a VPN to log in from anywhere, a server closet to maintain, and support that was hard to reach when something broke. Every month, closing the books felt like more work than it should.
The Club's Treasurer had spent a career at the intersection of finance and systems. He looked at the accounting ledger, the stale member database, the contracts living in emailed Word documents, and thought the same thing anyone in his seat would: this could be so much better.
So he set out to build it. Not another monolith trying to do everything adequately — but a modern core operating system for the club, with best-in-breed tools handling the work the old platform did worst.
Own the core (members, events, governance, AI agents, facility management, compliance, and more). Integrate the best of everything else.
Twain is what came out of that work. A club operating system that owns the things a club needs to own — members, billing, reservations, governance, reciprocity — and integrates cleanly with the best software in the world for everything else.
It runs the Hartford Club today. It was built by someone who had to live with the alternative.